Terms of Service

Aseel: Pet Care And Services Policy

Saudi Arabia (Last updated: May 2025)

1. Acceptance of Terms; Modifications.

These Terms of Service (the “Terms”) are a binding legal agreement between you and Aseel Innovation Technology LLC, with commercial registration No: 1010763245 , Riyadh, Saudi Arabia, (“Aseel,” “we,” “us” and “our”). The Terms govern your use of our software applications, resources and services for pet owners and pet service providers to find each other, communicate with each other, and arrange for the provision of pet care services, and any other services or products we may offer from time to time (collectively, our “Aseel Service”). The Terms govern all use of Aseel Service, whether you access it from our website at https://www.Aseel.pet (including any subdomain or localized version) (the “Site”), our mobile applications and mobile websites, our online or phone support offerings, or any other access point we make available to you. Our Reservation Protection Policy, and other Policies applicable to your use of Aseel Service are incorporated by reference into these Terms of Service. BY AGREEING TO THESE TERMS DURING THE ACCOUNT SIGN-UP PROCESS OR ACCESSING OR USING ASEEL SERVICE WITHOUT AN ACCOUNT, YOU ACCEPT THESE TERMS. IF YOU DO NOT AGREE WITH THESE TERMS, YOU SHOULD NOT ACCEPT THEM, IN WHICH CASE YOU DO NOT HAVE THE RIGHT TO USE ASEEL SERVICE.

You understand and agree that we may change the Terms from time to time, and that any such changes will be effective when we post the modified Terms on Aseel site, unless otherwise required by applicable law. Your continued access and use of Aseel Service after we post the modified Terms will constitute your consent to be bound by the modified Terms.

2. Aseel Service.

2.1 Nature of the Aseel Service. The Aseel Service consists of a desktop Web application, mobile applications, and other related tools, support and services that pet owners (“Pet Owners”) and providers of pet-related services (“Service Providers”) can use to find, communicate with and interact with each other. The Aseel Service includes, but is not limited to, Tele Vet Consultation,  emergency support services, Grooming, Training, educational materials for Service Providers, and other services. We charge fees for some aspects of the Aseel Service, as described below in Section 9.

2.2 Aseel does not provide Pet Care Services. Aseel is a neutral venue for Service Providers and Pet Owners. Aseel is not a Service Provider Unless explicitly stated by Aseel, We make no representations or warranties about the quality of boarding, pet sitting, dog walking, house sitting, or other services provided by Service Providers (“Pet Care Services”), or about your interactions and dealings with users. Service Providers listed on Aseel are not under the direction or control of Aseel, and Service Providers determine in their own discretion how to provide Pet Care Services. Though we provide general guidance on our Site to Service Providers about safety and pet care and to Pet Owners about selecting and engaging Service Providers, Aseel does not employ, recommend or endorse Service Providers or Pet Owners, and, to the maximum extent permitted by applicable law, we will not be responsible or liable for the performance or conduct of Service Providers or Pet Owners, whether online or offline. We conduct an initial review of Service Provider profiles and, as permitted by law, You should exercise caution and use your independent judgment before engaging a Service Provider, providing Pet Care Services, or otherwise interacting with users via the Aseel Service. Pet Owners and Service Providers are solely responsible for making decisions that are in the best interests of themselves and their pets. For example, each user of the Aseel Service is responsible for keeping current his or her own pet’s vaccinations, and we will have no liability for anyone’s failure to vaccinate his or her pet.

2.3 Release. Aseel has no liability for any claims, injuries, loss, harm and/or damages arising from and/or in any way related to your interactions or dealings with other users and the acts and/or omissions of Service Providers and Pet Owners, whether online or offline. You acknowledge and agree that, to the maximum extent permitted by the applicable law, YOUR USE AND/OR PROVISION OF PET CARE SERVICES IS AT YOUR SOLE AND EXCLUSIVE RISK. 

2.4 Transactions are between Pet Owners and Service Providers. The Aseel Service may be used to find and offer Pet Care Services and to facilitate payment, but all transactions conducted via the Aseel Service are between Pet Owners and Service Providers. Except for the limited refunds and “Reservation Protection” specified in Section 9.3, you agree that Aseel has no liability for damages associated with Pet Care Services (which may include bodily injury to, or death of, a pet) or resulting from any other transactions between users of the Aseel Service.

2.5 Bookings. Pet Owners and Service Providers transact with each other on the Aseel Service when they both agree to a “booking” that specifies the fees, time period, cancellation policy, and other terms for provision of Pet Care Services via the booking mechanism provided on the Aseel Service (a “Booking”). A Booking may be initiated by either a Service Provider or a Pet Owner by selecting the type(s) of Pet Care Services to be provided and then following the prompts that appear on-screen. If you are a Pet Owner and you initiate a Booking, you agree to pay for the Pet Care Services described in the Booking when you click “Request to book.” If you are a Pet Owner and a Service Provider initiates a Booking, you agree to pay for the Pet Care Services described in the Booking when you click “Pay Now.” All requests are subject to acceptance by the receiving party. The receiving party is not obligated to accept your (or any) request and may, at their discretion, decline for any reason. Once you complete a Booking, you agree to honor the price and other terms of that Booking, as acknowledged in the Booking confirmation.

2.6 Pet Owners are Solely Responsible for Evaluating Service Providers. Pet Owners are solely responsible for evaluating the suitability of Service Providers for the services they offer to provide. Though Aseel performs a limited review of Service Provider profiles and facilitates Service Provider Background Checks or Identity Verifications conducted by a third party, any such screening is limited, and Aseel does not warrant that any such screen is accurate, complete, conclusive or up-to-date. Similarly, Aseel does not endorse reviews of Service Providers by other Pet Owners that may be available via the Aseel Service, and Aseel makes no commitments that such reviews are accurate or legitimate.

2.7 Abandoned Pets; Re-homing. Pet Owners who arrange for Pet Care Services and fail to retrieve their pet after the service period identified in a Booking agree that Aseel (or the Service Provider) may, in its (or his or her) sole discretion, place the pet in foster care, transfer care to animal shelter or other law enforcement authorities, or find other alternate care. Pet Owner agrees to reimburse Aseel and/or the Service Provider for all costs and expenses associated with such actions. Further, Aseel expressly reserves the right, in its sole discretion, to remove a Pet Owner’s pet from a Service Provider’s care should Aseel deem it necessary for the safety of a pet, the Service Provider, or any persons living with the Service Provider. Prior to removing a pet from the care of a Service Provider, Aseel will use reasonable efforts during its normal business hours to contact the Pet Owner and/or the Pet Owner’s emergency contact (if provided) to arrange alternative care. Should Aseel not be able to contact the Pet Owner or the emergency contact, Aseel will use its best judgment to find alternative care for the pet until the Pet Owner is able to retrieve his/her pet. If you are a Pet Owner, you authorize your pet’s veterinarian(s) to release your pet’s veterinary records to Aseel in connection with any such relocation or re-homing of your pet. In addition, you are responsible for and agree to pay all costs and expenses incurred by Aseel in connection with such transfer.

2.8 Emergencies

Pet Owners are encouraged to provide their Service Providers with up-to-date contact information where they can be reached in the event that medical care for their pet becomes necessary. Additionally, Pet Owners should list an emergency contact in their profile who has consented to the disclosure of their information. Service Providers agree to promptly contact the Pet Owner if emergency medical care is required. If the Pet Owner is unavailable, the Service Provider should contact Aseel using the phone number or email address listed at the end of these Terms. By using the Aseel platform, Pet Owners authorize their Service Provider, their designated emergency contact, and/or Aseel to obtain and approve veterinary care on their behalf in emergency situations when they cannot be reached. Pet Owners also authorize their pet’s veterinarian(s) to release relevant medical records to Aseel and the Service Provider. Pet Owners release both the Service Provider and Aseel from any liability, injury, or damages resulting from the provision of or failure to seek emergency care as outlined in this section. Pet Owners are solely responsible for the cost of any veterinary treatment provided in such situations. Aseel strongly recommends that all users maintain adequate pet insurance to cover potential veterinary expenses.

2.9 Consultation Services. Aseel may offer Pet Owners and Service Providers phone, chat, or email veterinary consultation services from a third party to provide an educational resource for decisions you make about your own pets or pets in your care. These consultation services are provided by a third party, and are not a part of the Aseel Service. If you use these third party consultation services, you should use them only in conjunction with, and not as a substitute for, professional veterinary care. You agree to resort solely to the applicable third party consultation service in the event of any claims arising from their services.

3. Certification of Compliance with Applicable Law.

By accessing and using the Aseel Service, you certify that you: (1) are at least 18 years of age or the age of majority in the Kingdom of Saudi Arabia or the GCC countires, whichever is higher, and (2) will comply with all laws and regulations applicable to your activities conducted through, or related to, the Aseel Service.

• For Pet Owners, this means, among other things, that you will ensure that your pets are vaccinated, licensed, identification-tagged and/or microchipped as required by local laws or regulations; that you have obtained and will maintain any mandatory insurance policies concerning the pets whose care you entrust to Service Providers (and that such policies will benefit third parties, including Service Providers, to the same extent they benefit you).
• For Service Providers, this means, among other things, that you certify that you are legally eligible to provide Pet Care Services in the jurisdiction where you provide Pet Care Services; that you have complied and will comply with all laws and regulations that are applicable to you; that you have obtained all business licenses, business tax registrations, trade licenses, and permits necessary to provide Pet Care Services legally; and that, when providing Pet Care Services, you will comply with applicable pet related laws, pet waste disposal, and similar laws.

You acknowledge that Aseel is entitled to rely on these certifications from you, is not responsible to ensure that all users have complied with applicable laws and regulations, and will not be liable for a user’s failure to do so.

4. Use of the Aseel Service; Suspension.

4.1 Your Conduct on the Aseel Service. When you use the Aseel Service, you agree:

• To use the Aseel Service only in a lawful manner and only for its intended purposes.
• Not to use the Aseel Service to arrange for the care of: (a) exotic or inherently dangerous pets such as venomous snakes or constrictors, primates, wolves or wolf hybrids, big cats including but not limited to Lions, non-domesticated animals, (b) any animal whose ownership or third-party care is prohibited under applicable law; or (c) any animal that has a history of, or which has been trained for, attacks on pets or people.
• Not to submit viruses or other malicious code to or through the Aseel Service.
• Not to use the Aseel Service, or engage with other users of the Aseel Service, for purposes that violate the law.
• Not to use the Aseel Service to arrange for the provision and purchase of services with another user, then complete transactions for those services outside of the Aseel Service.
• Not to use the Aseel Service for purposes of competing with Aseel or to promote other products or services.
• Not to post reviews that aren’t based on your personal experience, that are intentionally inaccurate or misleading, or that violate these Terms.
• Not to post content or materials that are threatening, harassing, abusive, or defamatory, or that contain graphic violence, incite violence, violate intellectual property rights, or violate the law or the legal rights (for example, privacy rights) of others.
• Not to post “spam” or other unauthorized commercial communications.
• To use the Aseel Service only for your own purposes, and not to impersonate any other person.
• Not to transfer or authorize the use of your account for the Aseel Service by any other person, or to engage in fraudulent transactions.
• Not to use any promotional credits or rewards in a manner inconsistent with the spirit and purpose of the program including, without limitation, using promotional credits or rewards to create Bookings within the same household or with someone with whom you share a pet.
• Not to provide false information in your profile on, or registration for, the Aseel Service, or to create multiple or duplicate accounts.
• Not to interfere with our provision of, or any other user’s use of, the Aseel Service.
• Not to solicit another user’s username or password for the Aseel Service or any other sensitive personal information, including bank details.

4.2 Suspension and Termination. You understand and agree that we have no obligation to provide the Aseel Service in any specific location or territory, nor to continue providing it once we have begun. We reserve the right to suspend or terminate your access to the Aseel Service: (1) if in our discretion your conduct on the Site or Aseel Service is inappropriate, unsafe, dishonest, or in breach of these Terms; or (2) if necessary in our discretion to protect Aseel, its users, pets, or the public. we may suspend or terminate your use of the Aseel Service at any time and for any reason. If you wish to deactivate your account, please contact Aseel or log into your account and visit “Account Settings”. Note that if you have any outstanding payment obligations, those will survive suspension or termination of your account.

4.3 Protection from Illegal Content. Aseel takes measures to promote a safe online environment. These measures include, but are not limited to, protecting users from illegal content by (a) prohibiting the use of the Aseel Service to post or send illegal content in these Terms of Service (see Section 4.1); (b) prohibiting and removing, if reported to us, reviews, responses, or portions thereof that violate these Terms; and (c) if reported to us, exercising our right to suspend or deactivate a user who posts or sends illegal content.  You can report illegal content at any time by contacting us as described in Section 21.

5. Registration; Account Security.

In order to use some aspects of the Aseel Service, you will be required to create a username, password, and user profile. If you select to use the Aseel Service, you agree to provide accurate information about yourself and keep this information up-to-date. You agree not to impersonate anyone else and not to maintain more than one account (or, if Aseel suspends or terminates your account, not to create additional accounts). You are responsible for maintaining the confidentiality of your username and password for the Aseel Service and are responsible for all activity under your account. You agree to notify us promptly of any unauthorized use of your account.

6. Privacy.

Our collection and use of your personal information on the Aseel Service is described in our Privacy Policy. By accessing or using the Aseel Service, you acknowledge that you have read and understand the Privacy Policy.

To ensure quality, safety, and transparency on the Aseel platform, we may monitor communications between Service Providers and Pet Owners that occur through the Aseel app, including chat messages. In addition, phone calls made through the platform may be recorded for purposes of service improvement, training, and resolving any disputes that may arise between parties. By using Aseel, you consent to such monitoring and recording as described in our Privacy Policy.

7. Your Content.

7.1 Your Content. We may require or allow you (or someone else on your behalf) to submit or upload text, photographs, images, videos, reviews, information and materials to your profile on the Aseel Service or otherwise in connection with using the Aseel Service and/or participating in promotional campaigns we conduct on the Site (collectively, “Your Content”). For example, Service Providers are invited to create a profile page with a photograph and other information and to transmit photos of the dogs under their care to Pet Owners, while Pet Owners may submit reviews of Service Providers.

7.2 License. Except for the limitations on our use and disclosure of personal information described in our Privacy Statement, to the maximum extent and duration permitted under any applicable law, you grant Aseel an irrevocable, perpetual, non-exclusive, fully paid worldwide license to use, copy, perform, publicly display, reproduce, adapt, modify, transmit, broadcast, prepare derivative works of, and/or distribute Your Content in connection with providing and/or promoting the Aseel Service, and to sublicense these rights to third parties.

7.3 Release. If your name, voice, image, persona, likeness, or performance is included in any of Your Content, you hereby waive, and release Aseel and its users from, any claim or cause of action, whether known or unknown, for defamation, copyright infringement, invasion of the rights of privacy, publicity, or personality, or any similar claim arising out of the use of Your Content in accordance with the license in Section 7.2 and the other provisions of these Terms.

7.4 Your Representations and Warranties about Your Content. You represent and warrant that (1) you are the owner or licensor of Your Content, and that you have all rights, consents and permissions necessary to grant the license in Section 7.2 and make the release in Section 7.3 with respect to Your Content; (2) that you have any necessary consents and releases from individuals who appear or whose pets appear in Your Content; and (3) Your Content does not violate the law or these Terms.

7.5 Right to Remove or Screen Your Content. Though we are not obligated to do so, we reserve the right to monitor, screen, edit and/or remove Your Content on the Aseel Service. Our enforcement of these Terms with respect to Your Content is at our discretion, and failure to enforce the Terms in one instance does not create a waiver of our right to enforce them in another instance. We have no obligation to retain or provide you with copies of Your Content, nor will we have any liability to you for any deletion, disclosure, loss or modification to Your Content. It is your sole responsibility to maintain backup copies of Your Content. 

7.6 Reviews. The Aseel Service may provide the ability to leave public and/or private reviews of users or their pets. You acknowledge that even private reviews may be shared with third parties in accordance with applicable law and our Privacy Statement and that Aseel has no obligation to preserve or indefinitely store any reviews. We have no obligation to provide you with the content of any reviews about you submitted by other users of the Aseel Service, whether before or after deactivation of your account for the Aseel Service. We will have no liability to you for any deletion, disclosure, loss or modification of these reviews. We reserve the right to screen, edit or remove these reviews from the Aseel Service at any time.

8. Phone, Text and Mobile Communications.

8.1 Consent to Text Messages and Other Communications. You consent to receive from or on behalf of Aseel communications containing service-related information (including technical notices, updates, security alerts and support and administrative messages), and/or sales, marketing, or advertising messages, by autodialed, prerecorded, or artificial voice calls or SMS, text messages, email, over-the-top messaging platforms (such as WhatsApp), and other electronic means, at any phone number or email address you provide in connection with your account, Your carrier’s normal messaging, data and other rates and fees may apply to these communications. You are not required to provide this consent to receive autodialed sales, marketing, or advertising messages as a condition of purchasing anything or using the Aseel Service, and you may opt-out of receiving such messages at any time as described in our Privacy Statement (though you may continue to receive messages while Aseel processes your request).

8.2 Phone Number Changes. In the event you deactivate a mobile phone number provided to us, you agree to update your Aseel account information promptly to ensure that messages are not sent to the person who acquires your old number.

9. Fees & Payment.

9.1 Currency. All fees, deductible amounts and other payments referenced on, or charged through, the Aseel Service are listed and payable in SAR currency.

9.2 Service Fees. We charge service fees for some aspects of the Aseel Service. If you are a Service Provider, except where otherwise specified via the Aseel Service, our service fee is calculated as a percentage of the fees a Pet Owner agrees to pay to you in a Booking and is collected from each Booking.

9.3 Cancellations & Refunds.

• Reservation Protection. As more fully described on Aseel’s Reservation Protection page, Aseel can help you find replacement Service Providers when Service Providers cancel Bookings near the start date of the service period identified in the Booking. The availability of the Reservation Protection depends on the timing of the cancellation and the type of Pet Care Services provided. Consult the Reservation Protection page for details.
• Cancellations by Service Provider. If a Service Provider cancels a Booking prior to or during the service period identified in the Booking, we will refund the fees paid by the Pet Owner for any Pet Care Services not provided, as well as any service charge paid to Aseel. If you are a Service Provider, you may try to reschedule with the Pet Owner for another date before proceeding with cancellation. If the Pet Owner does not agree to reschedule, the Booking will be canceled. Please note that repeatedly canceling accepted Bookings without valid justification may result in the deactivation of your Aseel account.
• Payment Disputes; Payment Outside of the Aseel Service. Aseel initiates payments to Service Providers on the 10th day of the following month after the completion of a Booking. Once these amounts have been disbursed, any further payment disputes are solely between the Pet Owner and the Service Provider, and Aseel has no obligation to mediate or facilitate a resolution. Additionally, Aseel bears no responsibility or liability for any tips, bonuses, or other payments made outside of the Aseel platform, nor for any additional services requested directly between the Pet Owner and the Service Provider outside of the Aseel platform.
• Discretionary Refunds for Failure to Perform. In our reasonable discretion, if we determine that a Service Provider has failed to provide Pet Care Services as agreed with the Pet Owner or is otherwise in breach of these Terms, then we may cancel a Booking and/or issue a full or partial refund to a Pet Owner.

Integration with Other Terms and Policies

These Pet Care Service Terms are an integral part of the overall terms, conditions, and policies available on the Aseel platform. They are to be read and interpreted together with all other applicable agreements, including but not limited to Aseel’s Terms of Use, Privacy Policy, and any additional service-specific terms. Together, these documents constitute a unified and binding agreement between you and Aseel.

For questions or concerns about these Terms, including your legal relationship with Aseel, please contact us at: +966554477780 or Aseel Support